You can avoid a long line at the ticketing office in the museum by purchasing Hermitage tickets online. When you place an order with our e-shop, you will receive a Ticket Voucher via email in one to three days. The Voucher should be presented to the Administrator along with a valid form of ID and will be redeemed/exchanged for an actual ticket/s to the museum.

Valid form of ID (passport, Drivers License, student ID card etc) is a requirement to enter the State Hermitage Museum. Internet Ticket Voucher carries your name, which should correspond with the name of an actual Voucher bearer.

You won't be able to attend the Museum without proper valid form of ID corresponding to the same name as that of the Voucher.

If you wish to buy an Internet Ticket Voucher for somebody else or wish to change the information that is already on the Voucher, please contact Customer Service and provide the name of the person who will actually attend the Museum.

The cost of the ticket includes a privilege to use photo/video cameras, where permitted. Unused Vouchers are refundable upon cancellation (less Processing Service Fee). A nonrefundable Processing Service Fee $3.95 applies per each Ticket sold.

To help with the planning of your trip to St Petersburg and the Hermitage, you might be interested in some of our guidebooks, which are available for purchase through our e-shop.

Attention buyers and agencies. Below you will find important information with requirements to purchasing large quantities of tickets/vouchers:

Purchasing quantities of 20 and above vouchers for
tourist groups PER VISIT.

Please contact us with a specific arrival and visit DATE to the Hermitage State Museum. Our staff members will meet your group at the Hermitage State Museum on the designated day and will help exchange vouchers for real museum admission tickets. This will help avoid any discrepancies and any delays for the entire tourists group. Our representative's name and direct contact information such as Office, Mobile Phone numbers and e-mails will be provided one week prior to your departure date. Please send us the name of your group's representative and contact information as soon as possible. In addition to help us assist you better please email the Steam Line, Ship name or the Hotel name where you will be staying.

For any questions or additional information please contact us at: service@hermitageshop.org